➤ One of the main factors that contribute to the success of a company is customer service. It's very important for a business to provide clients and customers and vendors with a support system. In this lesson we will discuss three main types of call centers and explain the job responsibilities assigned to each type of center.

➤ The three major classifications of call centers are inbound, outbound, and automated. Businesses use these three types of call centers for various product or service needs that require an increased amount of customer service.